Terms and Conditions

CANCELLATION AND REFUND POLICY

Fees

Cancellation must be advised via email to the Conference Office. Verbal changes or cancellations cannot be accepted.

The following refunds will apply from the date of receipt of notification: 

On or before 27 February 2020, 100% refund less an administration fee of $110 including GST
On or before 27 March 2020, 75% refund less an administration fee of $110 including GST 
On or before 27 April 2020, 50% refund less an administration fee of $110 including GST
After 27 April 2020, No refund is available
The refund will be returned via the same payment method as the original receipt of funds. 

No refund will be made after Monday 27 April 2020, however an alternative delegate name may be provided in writing and the booking and funds will be allocated accordingly. 

Please note no refund or discount will be made if a function or event within the registration fee is not taken up or is subsequently cancelled. 

Optional functions or events may be cancelled before or on before Tuesday 12 May 2020, and will be refunded in full via the same payment method as the original receipt of funds.  After 12 May 2020, no refunds will be made however an alternative delegate name may be provided via email and the booking and funds will be allocated accordingly. 

Where there is extenuating circumstances, a refund outside of these terms may be considered by and at the discretion of the Organising Committee.

Accommodation

The hotel imposes a strict cancellation policy and may charge a 100% cancellation fee within 30 days. Please refer to the hotel cancellation policy on the accommodation page of this website. Any amendments to original hotel bookings must be forwarded in writing to the Conference Office.

Insurance

Delegates are strongly advised to secure appropriate travel and health insurance. Delegate registration fees do not provide any such insurance coverage. The Organising Committee and the Conference Office accept no responsibility for any loss in this regard.

Tax

All conference registration fees, social function tickets and pre-conference workshop tickets are quoted in Australian Dollars and are inclusive of GST.

Disclaimer

Please note during the TTEC 2020 Conference, your image or voice may be recorded via video, photograph or by any other means (“recorded”) by an officer or official of the TTEC 2020 Conference, and may be distributed or published at the discretion of the TTEC 2020 Conference Organising Committee. If you do not wish to be recorded, you are required to formally advise the Conference Office.

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